Frequently Asked Questions
Will this cost more than a traditional vet clinic?
Probably not as much as you'd think plus think of the value! Instead of just a quick few minutes in an unfamiliar room with a Doctor, our visit charge includes:
Travel to your residence by both an experienced, compassionate Veterinarian and a technician (or assistant) who are giving you and your pet undivided attention
Time for your pet to get familiar and comfortable with us (and if they like - our toy and treat bags)
Allowing all your concerns to be addressed and discussed
A detailed summary of these recommendations emailed to you with your receipt
Ability to ask further questions or clarify our recommendations by being able to email your doctor directly thorough our patient portal system.
Do you have any other cats or dogs? For established patients we offer a 50% discount for the Consultation/Visit on the additional pets seen at the same time!
Our fees for vaccines, procedures, lab work, vaccinations and prescriptions are comparable to those at most veterinary hospitals.
Most people find that the value they receive in terms of the undivided, personal attention of an experienced, compassionate veterinarian is well worth the cost. Most of our clients are surprised that having a generous amount of a veterinarian’s time and expertise at a home visit is as financially feasible as it is rewarding and less stressful for you and your pet.
Please register by clicking on the link below to get a welcome letter with our fees emailed to you right now!
What locations do you service?
Doorbell Vet will travel to most of the greater Rochester area.
We regularly travel to Rochester, Irondequoit, West Irondequoit,
Webster, Victor, Fairport, Penfield, Pittsford, East Rochester,
Henrietta, West Henrietta, Greece, Mendon, Gates, Chili,
Brighton, Rush and Honeoye Falls.
What is your availability?
We schedule appointment starting at 9am on Mondays through Saturdays. Our last available appointment is at 4pm on weekdays and 1pm on Saturdays.
How far in advance do I need to schedule an appointment?
Ideally, especially for routine exams and preventative care, appointments should be scheduled a week or two in advance. However, in the case of sick or painful animals, urgent needs or pets that may need in-home euthanasia, same-day appointments are often available. We understand that some things cannot be scheduled and do our very best to accommodate your needs. Please call as soon as you may think you want an appointment so we can try to make sure we are available.
What if I need to cancel an
We appreciate as much notice as possible when rescheduling routine appointments. If less than 24 hours notice is given, you may be charged a $200 cancellation fee.
How do I get the medications that my pet needs?
Our veterinarians carry a limited array of medications on house calls – mostly drugs that your pet may need immediately. For other veterinary prescriptions, medications will be mailed right to your home address or called into a local pharmacy of your choice.
Will I have to leave my Vet to use Doorbell Vet?
Absolutely Not! We work very hard to have a great working relationship with all local veterinary clinics so that your pet receives the best care possible. We routinely share records with your current veterinarian to help make sure that all of your pet medical team is on the same page. If your pet has been receiving care from another veterinarian, we do request that you call to have their records emailed OR faxed over to us so that our veterinarians can review them before your appointment to help make the best recommendations possible. The medical records system we use to document our findings and recommendations has an online portal so you can access your own pets’ records any time you’d like! This can sure be helpful if you have an emergency afterhours and need access to your pets medical file.
How do you accept payment?
At this time we accept debit or credit card only. Payment is required at the time of service.
Send us your inquiry!