To our valued Pet Parents,
At Doorbell Vet, our top priority is the safety and health of our clients, patients and employees. As we continue to monitor the COVID-19 situation closely, we are taking all recommended prevention and preparation measures and have implemented the following changes to procedure:
If you or a family member are sick, even if it is just the sniffles, please reschedule your appointment. If your pet has an issue, give us a call. We are looking into telemedicine (virtual) options and depending on the circumstance, we may be able to help virtually rather than coming into the home.
If you or a family member are sick and we are coming to see your sick pet, we ask that you wear a mask (or at least a bandana/cloth tied around your mouth/nose) while we visit.
In the spirit of “social distancing, we will maintain a 6-foot distance between the 2-legged family members and ourselves. We realize this is awkward and we hate it, as we tend to be hand-shaking and hugging-type people, but this is a very important step so that we may continue helping all families and pets.
Dog appointments will take place either outside or in a garage if possible. Cat appointments will take place inside but it is important that you have your cat(s) in a confined space with limited hidey-holes so that we can get to them easily and quickly.
We may call you prior to your appointment time to get a history and talk about your concerns, to minimize contact and exposure.
We ask that you try to weigh your pet prior to the appointment so that we don’t have to bring in our scales. We will only bring in what we need and no unnecessary equipment.
We will only be accepting credit card or PayPal at this time. Absolutely no checks or cash.
Please allow us to use your soap and sink. We keep hand sanitizer in our vehicles, but would like to wash our hands at each appointment.
Our physical office will not be consistently staffed. If you are dropping off a sample, we ask that the container be clearly labeled with the full name of the pet and that it be placed in the white bin that is closest to the office door. Our staff will be checking this throughout the day and processing the samples.
As our office will not be consistently staffed, we ask that you give us at least 7 days’ notice before you run out of medication so that we may ship the item to your home. If you have a medication that cannot be mailed and has to be picked up, we will prepare the medication and have it ready for you in a bin outside of the office. We also have our new online pharmacy, MyVetStore Online where you can place orders for your products and they will be shipped directly from the manufacturer to your home. We ask that you try to utilize this service as much as possible during this time.
Lastly, we know how much our clients love their pets and are concerned for their safety. To date, there is no evidence that pets will be affected by the Coronavirus. We will keep you apprised of the situation as our understanding increases. We highly recommend that you follow us on Facebook where we have been sharing information about the Coronavirus. We will continue to use that platform to inform our clients immediately of changes and email contact may be a bit delayed in comparison.
Thank you for helping us to maintain our high standards for the health and safety of our clients and team. If you have any questions or concerns, please don’t hesitate to reach out.
The Doctors & Staff at Doorbell Vet